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ToysRus宝宝用品的recall及安全有关的资料(来自他们的网站)
作者:home99
发表时间:2009-02-04
更新时间:2009-02-04
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ToysRus product recalls and safety information

自从我在ToysRus网上注册时选择了product recalls之后已经收到了好几个关于玩具或宝宝用品
的recall通知。注册的链接如下,可根据自己的需要选择接受他们coupons/special offers、product recalls等的EMAIL:

★ Sign up to receive product safety and recall alerts in real time directly from Toys“R”Us and Babies“R”Us
https://secure.ed4.net/toysrus/preferencecenter/prefs.cfm?e=


为了方便,将他们网站提供的safety information贴这里啦,涉及了不同情形下宝宝安全保护的许多细节,了解这些可以帮助我们防止和减少意外的发生,使我们的宝宝都快乐平安地成长。

http://www1.toysrus.com/safety/safetyPractices.cfm
★ Toys\"R\"Us Safety Standards and Practices

● Mission Statement

As the world\'s leading dedicated toy and baby products retailer, we understand the trust parents place in us to ensure the safety of the products we sell and to provide only the safest shopping environment for them and their families. We take that responsibility very seriously. One of the important parts of our mission as a company is to help parents keep their kids safe.

We fulfill this mission by working vigilantly on behalf of our customers to look for ways to raise the bar on product safety in our stores. We have put in place industry-leading product safety standards that meet and exceed federally mandated requirements. In addition, we provide the resources parents, grandparents and childcare providers need to ensure they have the most up-to-date information on product safety and recalls.

Beyond product safety, we strive to make available the necessary information and products to help parents and caregivers prevent accidental injuries – one of the leading causes of death in children under the age of 14. We do this by partnering with organizations like Safe Kids Worldwide to develop tips and guides, and ensuring that our merchandise assortment includes products and equipment like bike helmets and elbow and knee pads.

At Toys\"R\"Us, Inc., we love kids and babies, and our commitment to their safety is non-negotiable. You can be sure that at every turn, we will continue to look for ways to fulfill our commitment to the safety of the families we serve.

● Information About Toys\"R\"Us, Inc. Product Safety Standards

The safety of our customers is, and always has been, our highest priority. Last year, as lawmakers worked to finalize the Consumer Product Safety Improvement Act (CPSIA), we moved quickly and decisively to enhance our own industry-leading rigorous quality assurance standards to ensure that our standards would go above and beyond what is required by the CPSIA. We simply will not tolerate unsafe products on our store shelves. Failure by manufacturers to meet our safety requirements has consequences – up to and including termination of our business relationship.

# Increased Quality Assurance Standards and Oversight

We have a very strict safety assurance program for all the products we carry. We require that any product we purchase complies with all applicable government and industry laws, codes and requirements. We have mandated that our manufacturers provide documentation of third-party testing of products shipped to Toys\"R\"Us, Inc. stores before they leave the country of origin for a variety of potential safety concerns including lead, small parts, sharp edges, flammability and other hazards.

Products sold only in Toys\"R\"Us and Babies\"R\"Us stores must meet the following safety standards:

* High level of third-party testing;
* All product samples submitted for testing must be selected by our third-party, certified laboratory;
* Date-coding must be provided on all products;
* Surface coatings shall not exceed 90 ppm for lead;
* Substrate materials shall not exceed 300 ppm for lead; and
* In order to provide additional oversight, the company will use lead-screening equipment as appropriate to conduct company auditing of all products at their point of origin and at various points in the supply chain.

# Enhanced Crib Testing Standards

Because we want to ensure that our customers are able to provide their babies with a safe sleeping environment, we have strengthened our crib safety standards to include additional rigorous tests that go beyond federal regulations and voluntary safety standards for cribs.

In addition to meeting mandatory and voluntary safety standards, we notified our crib manufacturers that cribs received by the company’s third party testing facilities on or after October 1, 2008 must comply with the following strict new testing standards:

* Minimum specific gravity (a measure of wood density) of 0.40;
* All spindles must be inserted into the crib rails at a minimum depth of .50\"
* Minimum slat cross-sectional area of 375 square mm for rectangular slats and a minimum diameter of 19 mm for round spindles;
* Minimum \"slat integrity index\" (cross-sectional area multiplied by specific gravity) of 150;
* Pass the Canadian top rail integrity test;
* Sustain no damage when tested to a modified version of the BS/EN716 slat integrity test, currently used in the UK;
* Slats must be constructed of wood types approved by Toys\"R\"Us, Inc.; and
* Slats must meet specific design and construction requirements and must be secured to the crib’s rail by a pin or nail.

Furniture manufacturers are also subject to increased frequency of compliance testing by Bureau Veritas or one of our other partner laboratories, all world leaders in independent testing.

# Use of Phthalates and Reduction of Polyvinyl Chloride (PVC) Use

Toys\"R\"Us, Inc. mandated that by the end of 2008, juvenile products shipped to the company must be produced without the addition of phthalates which have raised concerns about infant safety.

And, as we move closer to our goal of offering PVC-free products, we have already begun replacing PVC in juvenile products manufactured exclusively for Toys\"R\"Us, Inc.

Elimination of Nickel-Cadmium Batteries from All Products Manufactured Exclusively for Toys\"R\"Us, Inc.

As of the end of 2008, all Toys\"R\"Us, Inc. private label items are produced without the use of nickel-cadmium batteries.

# Elimination of Baby Feeding Products Containing Bisphenol-A

All of the bottles, feeding and nursing accessories available in our stores meet the standards set forth by the U.S. Food and Drug Administration (FDA). As of January 1, 2009, all baby bottles and baby feeding products sold in \"R\"Us stores and through our websites are BPA-free.

While the FDA has not changed its position on the safety of products made with bisphenol-A (BPA), in light of growing consumer concerns on this topic, we worked with manufacturers to phase out all baby bottles and other baby feeding products containing BPA in our Toys\"R\"Us and Babies\"R\"Us stores nationwide.

# Recall Process and Return Policy

When a recall takes place, we act with urgency to guarantee the safety of our customers. We follow strict and non-negotiable procedures that include immediately removing items from our sales floors, stockrooms, websites, and distribution centers. Each of the removed items must be properly accounted for in our systems and a stop-sale is issued on the product. This ensures that the item cannot be sold at the register, and that recalled items do not leave the distribution centers for stores.

We hold our store managers accountable for removing all recalled products from our store shelves immediately. They are also responsible for displaying recall posters on our Safety Boards and checking them daily. And, we post all recall information here on our Safety website in the \"Product Recalls\" section.

When a product is recalled, we believe the most important thing is to get that product out of children\'s hands. We have a \"no quibble\" policy when it comes to recalls. This means Toys\"R\"Us and Babies\"R\"Us will take back recalled products sold at a Toys\"R\"Us or Babies\"R\"Us store at any point during the recall period. No receipt or proof of purchase is necessary to return a recalled product to one of our stores. If you do not have a receipt, you will receive a store credit for the lowest sale price of the product within the last 30 days. There are some exceptions to this policy, so be sure to check with your local store for more details.

● Other Actions by Toys\"R\"Us, Inc. on Product Safety

In addition to continuing to enhance our safety standards, we also make resources available for parents and caregivers to ensure they have the most up-to-date information on product recalls. Here on our Safety website – Toysrus.com/Safety – we house important information about product safety, as well as tips to help parents prevent accidental childhood injuries. We encourage you to visit this website often, which we continue to update with the most pertinent safety information. In addition, we have an email notification system for product recalls, offer bilingual recall notices, and we feature a Safety Board in all our stores that displays up-to-date recall information.

● Providing a Safe Shopping Environment For Our Customers

To further ensure we fulfill our commitment to providing a safe shopping environment for our customers, we have adopted and implemented the following policies:

# Video Games Policy

All video and computer games sold at Toys\"R\"Us stores carry ratings by the Entertainment Software Rating Board (ESRB). Toys\"R\"Us takes the issue of video game ratings very seriously, and as part of our responsibility to protect children and keep them safe, we instituted a company-wide policy in 1999 to prohibit the sale of \"M\" rated video games to anyone under the age of 17 unless accompanied by an adult. We also do not carry any \"adults-only\" merchandise.

We have the following practices in place to enforce this policy:

* \"M\" rated video games are locked up in our stores and require a store associate to access them for sale;
* Any customer who wishes to purchase a mature item, regardless of their perceived age, must show appropriate age identification prior to purchase;
* Our store cash registers have a prompt system that stops the transaction at the point of sale as soon as an \"M\" rated video game is scanned, reminding sales associates to check for I.D. before the sale can continue; and
* On www.Toysrus.com, we request age confirmation for \"M\" rated games before a sale can be completed.

To ensure compliance with the video game policy in our stores, we conduct random audits in our stores. Any store associate who violates this policy is subject to immediate disciplinary action, including termination.

In addition to these practices, we make information available in our stores and on www.Toysrus.com about what each of the video game ratings symbols signify to ensure our customers understand the ESRB ratings system. Our store associates are also well trained on these ratings so they may assist customers in finding games that are suitable for the intended audience.

# Toy Guns

Recognizing our responsibility to providing a safe environment and safe products for our customers, we do not sell any toy gun that could be mistaken for a real gun. Toys\"R\"Us was the first retailer in the U.S. to adopt this policy, which has been in place since 1994.

# Code Adam

As part of our commitment to providing a safe environment for our youngest customers, Toys\"R\"Us was one of the first retailers to adopt the \"Code Adam\" procedure when it was developed by the National Center for Missing & Exploited Children. In the event that a child is reported missing in one of our stores, the Code Adam procedure ensures that our store associates instantly mobilize to conduct a search and that the store can be secured to prevent the child from being taken by someone other than his or her parent or guardian.

All of our store associates are trained to perform the specific steps in the Code Adam procedure.

● Our Standards to Protect the Safety of Our Employees

In addition to the steps we take to help parents keep their kids safe, we also have in place standards to maintain the safety and well-being of our employees. We take a very proactive approach to employee safety, which involves ongoing safety-related discussions and training with our employees. Additionally, we have created a code of ethics, which outlines standards of legal and ethical behavior to which anyone working on behalf of our company must adhere.

# Business Code of Ethics

First and foremost, our business code of ethics requires that anyone working on behalf of our company, including contractors and service providers, comply with all laws and regulations in each country in which Toys\"R\"Us, Inc. operates, as well as with company procedures and policies. As such, contractors and service providers must adhere to the same policies as Toys\"R\"Us employees when it comes to the treatment of workers.

Contractors and service providers shall not utilize child or undocumented labor and shall comply with all federal and applicable local laws concerning age requirements, hours worked and wages earned.

In addition, contractors and service providers shall not harass, discriminate against or retaliate against any worker because of his or her race, religion, national origin, gender, age, marital status, sexual orientation, gender identity, personal characteristics or beliefs, or other category protected by federal, state or local law.

Compliance with all provisions of the code and participation in its monitoring program is mandatory for all contractors and service providers. We reserve the right to audit any contractor and/or service provider to ensure they are in compliance. Toys\"R\"Us, Inc. reserves the right to terminate its business relationship with any contractor or service provider that violates the law, the Toys\"R\"Us, Inc. code of business ethics, or any other applicable company policy, or who elects to not participate in our monitoring program.

http://www1.toysrus.com/safety/prodRecallsList.cfm
★ Product Recalls

For your convenience, we maintain a list of products that have recently been recalled, in cooperation with the Consumer Product Safety Commission or other federal agencies, for failure to meet national safety standards. Click on any of the items below for further details. It is also limited to recent recalls, since we generally remove items 120 days after the recall notice has been made public. This list is intended for your convenience only; it is not intended to be an authoritative list of recalled products. For more information about product safety and safety recalls, we urge you to visit www.recalls.gov.

# Current Product Recalls

If a recall is issued for a product you purchased at any \"R\" Us stores (online purchases included), click on the product link below for information regarding that recall. This information will advise you on how to proceed with getting your product repaired or returned. To learn more about what happens in our stores when a recall is announced, click here.

Manufacturer Product Date Posted Item #
JAKKS PACIFIC Explosion and Projectile Hazards 1/30/2009 37837,37908,37836
INFANTINO INC. LAMB & LION GRABBY RATTLE 1/15/2009 47026
52866
SIMPLICITY INC. RAINFOREST™ PORTABLE PLAY YARDS WITH FISHER-PRICE LOGO 1/15/2009 835703
STORK CRAFT MANUFACTURING INC. STORK CRAFT CRIBS 1/12/2009 274863
275983
276370
275894
275811
901819
901994
901811
902001
901803
596561
87346
47803
443244
443209
85645
276033
276459
275703
274707
95979
93259
95529
310128
95750
95432
321343
95572
254956
254980
254964
310082
275908
274944
276017
275862
275390
310039
95839
95521
310047
95831
606246
606370
609946
608567
603711
613404
613269
616284
613927
613137
616624
617787
616969
901827
274375
95448
95866
95785
95440
PEG-PÉRGO PRIMO VIAGGIO SIP 30/30, INFANT CAR SEAT 1/9/2009 12086
12099
12104
12112
193499
193529
922134
922867
RASHTI & RASHTI TAGGIES™ SLEEP \'N PLAY 1/4/2009 834572
JARDINE ENTERPRISES DARK PINE OLYMPIA, ANTIQUE WALNUT CAPRI SINGLE, WHITE CAPRI LIFETIME 1/5/2009 256727
314717
582187
582659
640295
EVENFLO COMPANY INC. EVENFLO MAJESTIC™ HIGH CHAIRS 12/18/2008 256727
314717
582187
582659
640295
BRITAX CHILD SAFETY INC. BRITAX FRONTIER™ CHILD RESTRAINT 12/12/2008 65877
66085
65966
65819
GRACO CHILDREN\'S PRODUCTS INC. COMFORTSPORT™ CAR SEAT 12/08/2008 113325
MANHATTAN GROUP LLC GROOVY FASHIONS™ SASSY JAMMIES™ 12/05/2008 097434
COBRA ELECTRONICS, INC. CHILDREN\'S TWO WAY RADIO 11/13/2008 059724
DELTA ENTERPRISE DELTA CRIBS WITH TRIGGER LOCKS AND MISSING SAFETY PEGS ENTRAPMENT AND SUFFOCATION HAZARD 10/23/2008 728160
411350
213244
165436
372460
HASBRO TOY GROUP NERF N-STRIKE RECON CS-6 BLASTER 10/09/2008 669418
FISHER-PRICE FISHER-PRICE LEARNING POTS AND PANS 08/7/2008 78179

For more information on product recalls, visit the Consumer Product Safety Commission website at www.cpsc.gov
or the National Highway Traffic Safety Administration website at www.nhtsa.org.

http://www1.toysrus.com/safety/safetyTips.cfm
★ Tips and Helpful Hints

Toys\"R\"Us, Inc. partners with Safe Kids Worldwide, the world\'s leading childhood injury prevention organization, to provide parents and caregivers with valuable information about keeping children safe during key times of the year when they are at most risk of accidental injuries.

a. TRAVEL SAFETY TIPS
b. SAFE HOLIDAY TOY SHOPPING AND PLAY TIPS
c. HALLOWEEN SAFETY TIPS
d. BABY SAFETY TIPS
e. SUMMER SAFETY TIPS

● Travel Safety Tips

Whether it\'s a quick trip to the store, an extended vacation, a sleepover at Grandma\'s or a stay at a hotel, creating a safe environment for young travelers should always be a priority. Toys\"R\"Us, Inc. is committed to helping keep infants, toddlers and older kids safe and happy. To prevent injury when on-the-go and away from home, we have teamed up with Safe Kids Worldwide to create helpful travel safety tips.

# Preparing for Travel

* Before leaving home, discuss travel rules, itinerary and emergency contact information with older children. If a child is too young to remember, safely store this information in his/her personal belongings, like a backpack.
* Keep a recent photo of your child handy in a wallet, envelope or key chain in case he/she wanders away from you.
* Parents and caregivers should plan a team approach to ensure safe travels with kids. While one adult keeps a watchful eye on young travelers, the other can handle the travel logistics.
* If your travels include an extended stay at a friend or relative\'s home, discuss the importance of creating a safe environment for your children with your host. Provide advice about installing safety devices in the home, such as outlet covers, safety gates, portable monitors, cabinet locks, and self-closing and self-latching gate around home swimming pools to prevent injuries during your stay.
* Memorize the poison control hotline number: (800) 222-1222. This toll-free number will connect you from anywhere in the United States to the local poison control center.
* When packing, keep all of your baby\'s travel items together in one diaper bag to ensure quick and easy infant care. In addition to extra clothes, diapers and wipes, the bag should include drinks, snacks and safe toys for entertainment.

# In a Car

* Never leave your child alone in the car, even if it\'s just to run a quick errand.
* When you travel, bring your child\'s car safety seat. You will need to use it for the trip to and from the airport as well when you arrive at your destination.
* Secure young children in a car safety seat. When choosing the proper seat for your child, follow some simple guidelines:
◎ Keep babies rear-facing for as long as the car safety seat allows. At a minimum, babies under one year old and 20 pounds should travel in a semi-reclined rear-facing car seat.
◎ Use an upright, forward-facing car safety seat for as long as the harness permits. Many harnesses restrain to 50, 65 or even 80 pounds to protect toddlers and preschoolers.
◎ Once your child has outgrown his/her car safety seat and is between the ages of four and eight and 40 to 80 pounds, he/she should ride in a booster seat. Children should remain in the booster seat until the vehicle seat belt is properly positioned on the body, which usually happens between the ages of eight and 12, a height of 4\'9\" and 80 to 100 pounds. Use Safe Kids Worldwide\'s Safety Belt Fit Test to learn when your child is ready for a seat belt. The laws regarding booster seats differ in each state, so check www.usa.safekids.org to learn about your state law. As a precaution, booster seats should always be used, even if your state does not require it.
* Keep all children under the age of 13 in the back seat. Never place a rear-facing car safety seat in the front passenger seat. All children should be seated away from front passenger airbags.
* Position harness straps through the correct slots and tighten so they are snug. Loose straps can allow children to climb out of seats or be ejected in a crash. Once buckled, you should not be able to pinch the harness when tested at the shoulders.
* Find a car safety seat check at www.usa.safekids.org to ensure your child\'s car safety seat is correctly installed. A certified child passenger technician will teach you about proper installation, which will help every time you have to move or reinstall your car safety seat.
* Take frequent driving breaks so young travelers can stretch and the driver stays alert.
* Use a sunshade that clings to the window to protect children\'s eyes and skin. Avoid sunshades with metal bars and suction cups.
* Before hitting the road, secure all loose items in the car that may become projectiles during a sudden stop or crash.
* Make sure that child safety locks are engaged while the vehicle is in motion.
* Driving and childcare cannot occur at the same time. Should your baby need attention, pull over and stop the car first, then care for your baby.
* Remember to pack plenty of age-appropriate, soft and portable toys and games, as well as movies and music to keep children occupied and entertained during long trips.

# On a Plane

* When on a plane, holding a child on an adult\'s lap is not the safest option. Children who ride in a safety seat when in the car should ride in one when on a plane.
* Whenever possible, buy a child his/her own seat on the plane so that an approved car safety seat with a harness can be used. Keep in mind that car safety seats are not allowed in exit rows and must be installed in a window seat. Most airlines offer a discount for children under the age of two – check with your carrier.
* Make sure your child\'s car safety seat is labeled \"certified for use in motor vehicles and aircraft.\"
* Children who have outgrown car safety seats should sit directly on the airplane seat and, like all passengers, keep the lap belt buckled across their thighs or hips. Booster seats are not allowed on airplanes because they require shoulder belts and airplane seats have only lap belts.
* Adult travelers should buckle up, too. Children learn safety behavior by watching parents and caregivers.
* Travel with a light, compact stroller so it can be easily stowed at the gate.
* When ascending and descending, give your baby a bottle or pacifier to decrease ear pressure. For children over four, chewing gum or blowing bubbles through a straw may be helpful.
* If your child has to travel alone, be sure to pack snacks, games and a notebook containing pertinent travel and contact information in his/her carry-on bag. Make sure your child knows to be escorted on and off the plane by a flight attendant, to only accept food and drink from a flight attendant and to remain with a flight attendant until the person picking him/her up arrives. Check with the airline for additional information and specific rules for children traveling alone.

# On-the-Go Play

* Always travel with a first aid kit in case of any unexpected cuts or scrapes.
* When selecting toys, consider your child\'s age, interests and skill level. Look for quality design and construction, and follow age and safety recommendations on labels.
* Make sure to pack a helmet and other protective gear if you know you child will be biking, skating, skateboarding, skiing or riding a scooter.

# On-the-Go Sleep

* The safest place for your baby to sleep is in a safety-approved crib with a firm mattress and a well-fitted sheet. Cradles and bassinets may be used, but choose those that are JPMA (Juvenile Products Manufacturers Association) certified for safety.
* Put your baby to sleep on his/her back, facing up.
* Bring your own folding playpen, instead of relying on borrowed cribs. If you must use a hotel\'s crib, inspect it carefully for broken or missing parts and look up the model on www.Recalls.gov and www.Toysrus.com/Safety to make sure it isn\'t subject to any safety notices.
* Do not place pillows, soft bedding, toys or anything in your baby\'s crib.
* Babies should never share a bed with a sibling or parent(s) nor sleep on couches, chairs, regular beds or any other soft surfaces.
* Keep toddlers from rolling out of bed by installing a portable bedrail.

# On-the-Go Meals

* When using any kind of highchair, make sure the waist and middle straps are secure.
* Minimize spills and avoid potentially slippery situations by using snack containers with sealed lids.
* When in the car, pack snacks that are chewable and/or dissolvable to prevent choking hazards.
* Don\'t let children under the age of three eat small, round or hard foods such as hot dogs, grapes, hard candy, nuts or popcorn.
* Soft, adaptable utensils should be included in your luggage to prevent the danger associated with infants and toddlers using adult utensils.
* If you are planning an extended vacation or you travel frequently, it may be a good idea to look into purchasing a portable highchair that provides baby a safe place to

# In a Crowd

* Actively supervise your children at all times. Keep them close to you and/or know where they are. Make sure your children know in advance that they cannot leave your side without permission.
* Dress children in brightly colored clothing so they are easy to spot in a crowd.
* Make sure children younger than 10 always cross streets with an adult. Teach children to cross streets at corners and look left, right and left again before crossing.

● Safe Holiday Toy Shopping and Play Tips

As THE toy authority, we realize that the holidays are a very special and exciting time of the year for children as they anticipate what may be waiting for them under the tree on Christmas morning. To ensure parents and caregivers make educated toy-buying decisions and help keep kids safe this holiday season and beyond, Toys\"R\"Us teamed up with Safe Kids Worldwide to create the following list of helpful shopping and play tips.

* Select Age-Appropriate Toys – Check toy packaging for the manufacturer\'s recommended age. Age guidelines are not only for safety, but also ensure that your child is not frustrated or bored with a toy. Don\'t base your purchases solely on a child\'s wish list – be sure you are buying a toy that will be fun AND safe! Remind gift-givers about a child\'s skills, abilities and interests, as well as the importance of choosing age-appropriate toys.
* Remember the Safety Gear – If you purchase toys with wheels, such as bikes, tricycles, skateboards and in-line skates, make sure that the child has the necessary safety gear, like helmets and pads, in the appropriate size. It would be disappointing on Christmas morning not to have all of the right safety gear to try out a new bike, skates or other ride-on gifts.
* Consult the Experts – Don\'t know what toys to buy? Have questions about product assembly or what\'s right for the child on your list? Toys\"R\"Us and Babies\"R\"Us team members are trained and knowledgeable toy and baby product experts who can help you find the right gift for any child.
* Store Toys Safely – Teach children to put toys away safely after playing. Safe storage prevents falls and other injuries. Also, if your child receives a toy that is inappropriate for younger siblings (small parts, sharp edges, electrical needs, etc.), find a safe place where the toy can be kept out of reach of small hands. While sharing is important, parents need to keep in mind that children of different ages have different safety needs. And, if your child receives a toy that will be appropriate after an upcoming birthday, do not hesitate to put the toy away until that time.
* Supervise Play – Children should be monitored while at play to ensure their safety and to make sure their toys are properly used. Parents, caregivers and older siblings/relatives should serve as role models to show children the correct and safe way to play with and use toys. This is especially important over the holidays when kids of all ages get together to play!
* Stay Informed – Be educated about the toys your children receive as gifts over the holidays. Check out www.Toysrus.com/Safety for great tips and advice about toy safety as well as information about recalled baby and juvenile products sold in Toys\"R\"Us and Babies\"R\"Us stores. You can also sign up to receive e-mail updates about toy recalls. In addition, all Toys\"R\"Us and Babies\"R\"Us stores feature Safety Boards that post recall information, including the product name, item number, description, recall timeframe and photo. Information about all consumer product recalls can also be found online at www.Recalls.gov or www.CPSC.gov.
* Examine Packaging and Toys – Before you purchase a toy, make sure its packaging isn\'t opened or torn, which could indicate that the toy may have been damaged. Also, check the toy\'s design and construction – the higher the quality, the better the toy\'s chance of withstanding wear and tear. Once at home, check the toy to ensure that pieces aren\'t missing and that all instructions, warranty and product registration information are included. This is also important when your children open gifts on Christmas morning – among the excitement, you want to confirm that your child\'s gifts are in good condition.
* Read the Directions – If toys require assembly, make sure you follow the directions closely. This is especially important when planning to assemble toys on Christmas Eve. If possible, don\'t wait until the last minute to read the directions—this will help avoid unforeseen hazards that may arise from incorrect assembly. Also, make sure you read the toy\'s instructions to your child to ensure that he/she knows how to use it safely.
* Discard Packaging Materials – Before giving a toy to your child, remove and discard all packaging, but be sure to save the instructions and registration information. Many children\'s toys are packaged securely in boxes, with plastic ties or pieces holding them in place—these can be hazardous to a small child if left within reach. Don\'t forget after the holiday rush to mail in the registration/warranty cards so you are alerted if any safety problems arise.
* Inspect the Toy Box – Parents should regularly inspect toys in their home for broken parts, missing pieces or other hazards. The upcoming holidays provide a great opportunity to ‘clean out\' the toy box (and make room for new toys)! Do not hesitate to throw out toys that are worn or broken. Toys that require battery power should be checked to ensure that batteries are not leaking or accessible to children. It\'s always a good idea to periodically wipe down all of the toys your children play with—especially when you have multiple children in the house.

● Halloween Safety Tips

Toys\"R\"Us, Inc. and Safe Kids Worldwide have teamed up to help kids and families have a fun and safe Halloween. So, before kids dress up as their favorite cartoon character, ghoulish ghost or glamorous fairy, be sure to sit down with them and review the following Halloween safety tips:

* Kids should never Trick\"R\"Treat far from home or alone, remembering to always Trick\"R\"Treat in groups and stay together. And, until parents are comfortable with a child\'s street sense, they should not go without adult supervision.
* Teach kids to only Trick\"R\"Treat at houses that are well lit.
* Children should only accept treats at the door and be told to never accept invitations to enter a stranger\'s home.
* Ensure kids cross streets at corners, using traffic signals and crosswalks. Teach kids to avoid main roads and other heavy-traffic areas, remembering to never cross in between parked cars.
* Remind kids to look left, right and left again for oncoming cars, before and while crossing the street.
* Children should walk, not run, when crossing the street. They should never dart out into the street or play in the road.
* Teach kids to always walk on paths or sidewalks. If there are no sidewalks or paths, they should walk facing road traffic, staying as to the far left side of the road as possible.
* When searching for a costume that is fun, and safe, keep in mind that wearing bright-colored clothing and retro-reflective materials help children appear much more visible to drivers.
* Kids should carry a flashlight, in addition to wearing retro-reflective materials, when Trick\"R\"Treating after dark.
* Children should wear face paint or a mask with large enough openings for a child\'s eyes and mouth to ensure clear eyesight and airways.
* When searching for a costume that is festive, and safe, look for one that is appropriate for a child\'s height and short enough to prevent the possibility of tripping. Ensure that a child\'s choice of footwear is sturdy.
* Thoroughly inspect all Halloween treats before a child eats them. Safe, tasty treats are worth the wait.

This Halloween, \"R\"Us stores nationwide will feature a wide selection of costumes, accessories, gear and more to help kids have a safe Halloween. The following are examples of some of the Halloween items available at Toys\"R\"Us and Babies\"R\"Us stores and www.Toysrus.com.

* Eco-Friendly Halloween Bags
* Costumes for Baby
* Costumes for Girls
* Costumes for Boys
* Flashlights
* Retro-reflective Gear and Accessories
* Face Paint and Decorative Items
* First Aid

● Baby Safety Tips

Babies\"R\"Us and Safe Kids Worldwide have teamed up to provide parents with valuable tips to keep babies safe. Whether at home, at play or on the go, the following baby safety information will make safe spaces and help prevent unintentional injuries:

# In the Nursery

* Lay babies on their backs, facing up.
* Babies should never sleep on couches, chairs, regular beds or other soft surfaces. Babies should never share a bed with a sibling or parent(s).
* The safest place for the baby to sleep is in a crib with a firm mattress and a well-fitting sheet.
* Buy a crib that meets all current national safety standards. Corner posts should be 1/16 inch or shorter and they should be the same height as the end panels. The distance between crib slats should be 2 3/8 inches or less and the crib shouldn\'t have sharp or jagged edges.
* Make sure the directions are thoroughly read when assembling, using and caring for cribs and other furniture.
* Be sure to inspect the baby\'s crib regularly to make sure there are no loose, broken or improperly installed screws, brackets or other hardware.
* If the crib was previously used, check with the U.S. Consumer Product Safety Commission (CPSC) to make sure that the crib has not been recalled.
* Make sure the baby\'s crib has a firm, tight-fitting mattress (no more than two fingers of space between crib and mattress) and that is free of all plastic wrappings.
* Use tight-fitting bottom sheets that are made for crib mattresses. Never use adult sheets as a substitution.
* Remove pillows, comforters, stuffed toys and other soft products from the crib before putting the baby to sleep.
* Bumper pads, if used, should fit around the entire crib, tie or snap into place, and have straps or ties at least in each corner, in the middle of each long side, and on both the top and the bottom edges. To prevent your baby from becoming entangled in the ties, trim off excess length after tying. Bumpers should be removed as soon as your child can pull to a standing position.
* Use a sleep sack or swaddle to keep the baby warm, or tuck him/her in a light blanket that goes no higher than the baby\'s chest. Do not use adult-sized blankets.
* Do not place the baby\'s crib and other furniture near windows.
* Never hang anything on or above a crib with string or ribbon longer than 7 inches.
* Never put a long cord like a necklace, ribbon or bib with ties on an infant.
* Clip pacifiers to clothing with short leashes, not long cords.
* Remove hood and neck drawstrings from all children\'s clothing.
* Keep a watchful eye on a sleeping baby with a baby monitor.
* When the baby moves out of the crib and into a bed, be sure to use bed rails on the sides of the bed.

# Out and About

* Babies under 6 months of age should be kept out of the direct sunlight. Move your baby to the shade or under a tree, umbrella, or the stroller canopy. Dress babies with tightly-woven (but loose-fitting) clothing that covers the arms and legs and use brimmed hats.
* The American Academy of Pediatrics now states that it may be appropriate to use sunscreen on infants younger than 6 months on small areas of the body, such as the face and the backs of the hands, when adequate clothing and shade are not available. Please consult with your child\'s doctor before. Test a small amount of sunscreen on the inside of your child\'s wrist the day before you plan to use it to test for irritation or allergies. Ask your child\'s doctor to suggest one that will not irritate.
* Follow the age restrictions on insect repellent and when it is appropriate to apply to the baby\'s skin, do so sparingly. Only use it on exposed skin, not including hands, areas around the eyes and mouth, or irritated skin or wounds, and be sure to wash it off with soap and water once back inside.
* Make sure your baby is securely fastened into the stroller or car seat when on the go.
* When traveling by car, remember that the best safety seat is the one that is right for your baby\'s size and age, and can be properly installed.
* Make sure the harness straps that keep the baby properly positioned and secured in the car safety seat fit snuggly. Loose straps ineffectively restrain babies, putting them at a greater risk of injury.
* All child seats have an expiration date. Generally, it is 6 years, but contact the manufacturer of your child\'s seat to find out what their expiration dates are.
* As in cars, babies under a year old and 20 pounds are best restrained in a rear-facing car seat, and a forward-facing car seat can protect toddlers up to 40 pounds or more depending on your harness limits. Make sure your child\'s car seat is labeled \"certified for use in motor vehicles and aircraft.\" Car seats are not allowed in middle or aisle seats or exit rows, where they could block emergency escape routes; they must be installed at a window seat.
* When traveling, bring your own folding playpen, instead of relying on borrowed cribs. If you must use a hotel\'s crib, inspect it carefully for broken or missing parts and look up the model on www.Recalls.gov to make sure it is not subject to any safety notices.
* Bumps and bruises can happen from time to time. Be prepared with a well-stocked diaper bag that includes a first aid kit.

# In the Bath

* Never leave your baby unattended near sinks, tubs, buckets and containers and empty them immediately after use. Store buckets and containers upside down.
* Constant supervision is required. Don\'t rely on bathtub rings or other devices to keep your baby afloat.
* Set the temperature on your water heater\'s thermostat at 120 degrees Fahrenheit.
* Test the bathwater with your wrist or elbows before placing your child in it. Never leave young children alone in the bathtub – a child can burn or drown in a matter of seconds.
* Keep toilet lids closed and locked, and doors to bathrooms and utility rooms closed, when not in use. Put razors, curling irons and hair dryers out of reach.
* Cover the tub spout with a cushioned guard so the baby\'s head doesn\'t collide with it.
* Baby bath seats are not a substitute for parental or other supervision.

# Near Water

* Always actively supervise children in and around water. Don\'t leave, even for a moment.
* Pools should have four-sided isolation fencing, at least five feet high and equipped with self-closing and self-latching gates.

# In the Kitchen

* Keep children away from cooking and heating appliances.
* Never leave the kitchen while you are cooking. If you must leave the room, turn the stove off and take the child with you.
* Use the back burners on stoves, and turn pot handles to the back. Keep children away from the stove or microwave when cooking, and don\'t serve hot food or drinks to them.
* Make sure babies are sitting down and fastened into their high chair or booster seat when eating.
* Taste cooked food and heated liquids to make sure they\'re cool enough.
* Never microwave a baby\'s bottle. Drinks heated in a microwave may be much hotter than their containers.
* Heat bottles with warm water and test before feeding.
* Avoid carrying hot foods or liquids near your baby.
* Keep sharp utensils like knives and forks, as well as breakable items like drinking glasses, out of the baby\'s reach.
* Remove tablecloths from tables. Do not place hot foods or liquids near the counter or table\'s edge.
* Learn CPR for infants and children and the Heimlich maneuver for chocking.

# In the Play Room

* Always supervise babies at play. Play is even more valuable when adults become involved and interact with babies rather than supervising them from a distance.
* Make sure that babies play with age-appropriate toys, as indicated by safety labels.
* Inspect old and new toys regularly for damage that may cause small pieces to break off.
* Only buy age-appropriate toys for your baby. Consider purchasing a small parts tester to determine whether toys and objects in your home may present a chocking hazard to babies.
* Don\'t use toys with strings, straps or cords longer than 7 inches, which can accidentally strangle them.
* Make sure toy chests have no lids or have safety hinges.
* Check the Web site of the U.S. Consumer Product Safety Commission (www.cpsc.gov) regularly to get information on recent toy recalls.

# In the Home

* If your house or apartment was built before 1978, have a professional test your home for lead-based paint. If there is lead paint in your home, the paint should be completely removed or covered with an approved sealant.
* Install smoke alarms and carbon monoxide detectors outside all sleeping areas and on every floor. Test alarms monthly and change batteries once a year.
* Place covers over open electrical outlets. Children can insert metal objects (forks or keys) into outlets, causing electrical burns.
* Use furniture wall straps to attach heavy pieces like bookcases and dressers to the walls.
* Get on the floor on your hands and knees so that you are at your child\'s eye level. Look for and remove small items such as jewelry, coins, buttons, pins, nails and stones. Keep these and other small items out of your baby\'s reach.
* Be sure to keep all plastic bags out of reach.
* Keep a first aid kit on hand and emergency numbers by every phone in the home. Include the national toll-free poison hotline: 1-800-222-1222.
* Use latches for cabinets and drawers to keep potential poisons out of children\'s reach, including cleaning supplies, pet food, medicine, vitamins, beer, wine and liquor.
* Read labels and follow directions when giving medicine to children. Never refer to medicine or vitamins as candy.
* Choose medicines and products that have child-resistant caps.
* Know which houseplants are poisonous and keep them where babies can\'t reach them.
* Make sure all railing slats are secure and no more than 3 ½ inches apart. Securely attach mesh or plastic barriers to cover opening greater than 3 ½ inches.
* All windows above the first floor should be equipped with window guards – preferably guards with emergency release devices in case of fire. Babies can fall from windows open as little as four inches.
* Install baby gates at the top and bottom of stairs and across entryways to help prevent falls. Safety gates at the tops of stairs must be attached to the wall, as these are more secure than the kind held in place by outward pressure.
* Never leave babies alone on changing tables, beds, couches, or other furniture.
* Never use baby walkers on wheels. Use stationary activity centers to keep the baby in a safe location, but supervise at all times.
* Always put a baby in a carrier on the floor, not on top of a table or other furniture.
* Tie up all window blind and drapery cords, or cut the ends and retrofit with safety tassels. The inner cords of blinds should be fitted with cord stops.
* Use corner guards on sharp table and fireplace corners to prevent bumps and scrapes.
* Do not allow babies access to households appliances where they could become trapped, such as refrigerators or dryers.

● Summer Safety Tips

At Toys\"R\"Us, we know how much kids enjoy summertime – school is out and days are filled with fun-in-the-sun activities like bike riding, swimming and playing outdoor games with siblings and friends. But, did you know that accidental injuries peak during the summer months?

Since nothing is more important to Toys\"R\"Us than the safety of our children, we have teamed up with Safe Kids Worldwide to create this list of important safety tips to help you and your kids prevent accidental injuries and have a safe and happy summer.

# Bike Safety

* At the start of the summer, inspect bikes for safety by checking for loose bolts, under- or over-inflated tires, faulty brakes and gears, and rusty or deteriorating structures.
* A child should stand flat-footed on the floor and straddle the bike.
* At that point, the child should have a minimum of 2\" clearance between their inseam and the top bar of the bike\'s frame. If there is no top cross bar on the bike\'s structure, the same 2\" rule should apply while imagining a bar in place.
* The following general guidelines can also be used as a reference when determining the right size bike for a child, dependent on age and height:
- Ages 1½ to 4 (26\" tall to 38\" tall) = 10\" and 12\" bikes
- Ages 4 to 8 (34\" tall to 48\" tall) = 16\" bike
- Ages 6 to 11 (36\" tall to 54\" tall) = 20\" bike
- Teen (54\" tall to 60\" tall) = 24\" bike
- Adult (62\" tall+) = 26\" bike
* Ensure brake cables and pads are working properly. Try the brakes each time before riding for safer stops.
* Tires must be properly inflated. Under-inflated tires could mean poor traction when a child needs it most, and over-inflated tires could blow out causing a child to lose control. Use the manufacturer\'s instructions on the tire sidewall as a guide.
* Make sure to watch for potholes, cracks, rocks, wet leaves, storm grates, railroad tracks or anything that could cause a rider to lose control of the bike.
* Teach kids to ride so drivers can see them. Until you are comfortable with your child\'s street sense, they should not ride alone or stray far from home.
* Children should not ride after dark, especially without wearing retro-reflectors or other visible, protective gear.
* Don\'t forget to remind kids to always look left, right and left again before crossing the street. Riders should dismount the bike and walk on the crosswalk to the other side of the street, only when it\'s clear.
* Red lights, stop signs and all other traffic signs and signals should be respected at all times when riding. And, remind kids to give cars and pedestrians the right of way.

# Scooter and Skateboard Safety

* Even the most experienced scooter, skateboard and bike riders wear helmets, elbow and knee pads, and additional protective gear each and every time they go out – as should your child.
* Shock absorbing pads with adjustable straps and air vents are most efficient in ensuring safety.
* Most protective gear comes in small, medium and large sizes to provide the perfect fit.
* Kids should never hold onto cars or other vehicles while riding; nor should they wear anything that restricts hearing, including listening to radios, MP3 players or phones via ear pieces while riding.
* Whether riding a bike, skateboard or scooter, the above general safety guidelines apply to all riders at all times.

# Choosing the Right Helmet for Safe Riding

* Whether you\'re a seasoned pro or just starting out, wearing a helmet is essential, as no piece of gear is more important. Make sure to choose a helmet that is approved by the Consumer Product Safety Commission (CPSC).
* Ensure the child\'s helmet of choice fits properly. When in doubt, check with an associate at your local Toys\"R\"Us store to assist with the following guidelines:
- Rim of helmet should be 1 – 2 finger-width above the eyebrows
- Adjust helmet straps so they form a \"V\" just beneath the earlobe
- Helmets should always be worn with the chin strap buckle fastened and the strap pulled tight – make sure the buckle is flush against the skin under the chin when the child\'s mouth is open
* A helmet needs to fit snugly on the head from day one. Don\'t buy a helmet that is too big in anticipation of future use.

# Backyard and Street Safety

* Before summer play, inspect swing sets and regularly used play areas for hazards like product deterioration, unstable parts, electric wires, cords or lack of protective barriers (i.e. fences around pools).
* Use safety gates or other barriers to keep younger children away from areas unfit for their age or abilities, including the top and bottom of stairs. However, supervision is paramount.
* Teach children to use playground and playing fields with rubber, wood, mulch or sand surfaces. Grass and dirt are not as good at preventing serious injuries. Avoid asphalt.
* Kids should never play in the road. Warn drivers of children at play by using curb-side safety signs. Also, teach children that if a ball rolls into the street, to look left, right and left again for danger before walking, not running, to retrieve it.
* Children should try to dress in bright colors or wear retro-reflective materials so drivers can easily see them.
* Always keep First Aid kits on hand in case of emergencies ranging from bee stings to splinters to cuts, bumps and bruises.

# Pool and Water Safety
* Inspect in-ground and above-ground pools, and surrounding areas, for hazards like electric wires, cords or lack of protective barriers (i.e. fences around pools).
* Always watch children near water and teach them to never swim alone. Leaving children unsupervised is dangerous, even when safety gates and other precautions are in place.
* Following a fun day in a backyard wading pool or on the waterslide, be sure to empty the water and turn the pool over, so children do not have access to the water.
* Teach kids to swim when they\'re ready. The recommended age is 4 years old. Children should always wear the right type and size lifejacket when in or around water.
* Enforce \'No Horseplay\' rules - children should not run, push or jump on others around water.
* Learn infant and child CPR and other life-saving, First Aid maneuvers.

Toys\"R\"Us offers the best and broadest selection of bikes, boards, toys, pools, swing sets, gear and accessories to help parents make the summer months safe and fun for the entire family. The following are examples of some of the summer play items available at Toys\"R\"Us stores and www.Toysrus.com.

* Bikes, Scooters and Skateboards
* Helmets and Protective Gear
* Safety Gates
* Swing Sets
* Pools, Waterslides and Water Toys
* Flotation Devices and Swimmies
* Pool Covers and Locks
* Safety Signs
* First Aid

http://www1.toysrus.com/safety/resources.cfm
★ FAQs

a. GENERAL SAFETY QUESTIONS
b. PRODUCT RECALL QUESTIONS
c. BISPHENOL-A QUESTIONS

GENERAL SAFETY QUESTIONS

1. What is Toys\"R\"Us, Inc. doing to ensure compliance with the Consumer Product Safety Improvement Act (CPSIA) by February 10, 2009?
When it became apparent last year that more needed to be done to improve product safety, and as lawmakers worked actively toward finalizing this much-needed legislation, Toys\"R\"Us, Inc. moved quickly and decisively to enhance its own industry-leading rigorous quality assurance standards. The company has continued to implement additional tough safety standards for products sold in its stores. This has included additional requirements for a high-level of third-party product testing, date-coding on all products, and stringent guidelines for lead content in surface coatings and substrate materials. Among other changes, the company alerted manufacturers that by the end of 2008, juvenile products shipped to its stores must be produced without the addition of phthalates which have raised concerns about infant safety.

2. What does Toys\"R\"Us, Inc. do to ensure that its suppliers ship safe products to store shelves?
Toys\"R\"Us, Inc. has long held vendors accountable for meeting our strict safety standards. If a vendor does not meet our standards, we take immediate action, including, when warranted, termination of our relationship with them. We also have mandated that our manufacturers provide documentation of third-party testing of products shipped to Toys\"R\"Us before they leave the country of origin for a variety of potential safety concerns including lead, small parts, sharp edges, flammability and other hazards.

3. What specifically are your product safety standards?
You can find complete information about our product safety standards by clicking here.

4. Are all products carried by Toys\"R\"Us, Inc. tested for hazards and what are they tested for?
We have a very strict safety assurance program for all the products we carry. We require that any products we purchase (including those from outside the United States) comply with all applicable government and industry laws, codes and requirements. We have mandated that our manufacturers provide documentation of third-party testing of products shipped to Toys\"R\"Us before they leave the country of origin for a variety of potential safety concerns including lead, small parts, sharp edges, flammability and other hazards.

In addition, we have instructed all manufacturers who produce items exclusively for Toys\"R\"Us, Inc. that products shipped to the company must comply with strict new standards. This includes a high level of third-party testing, ensuring all product samples submitted for testing are selected by the company\'s third-party, certified laboratory, date-coding on all products, and using lead-screening equipment as appropriate to conduct company auditing of all products at their point of origin and at various points in the supply chain.

5. How do you ensure the products in your stores are safe for customers to purchase?
As the world\'s leading dedicated toy and baby products retailer, we know that nothing is more important than the safety of children. We love kids and babies, and our commitment to their safety is non-negotiable. We continue to look for ways to raise the bar on product safety.

Toys\"R\"Us, Inc. safety standards require that our products meet or exceed federally mandated and industry-accepted standards. If at any point we find that a product does not meet our high safety standards, we take immediate and decisive action to remove these products from our store shelves.

6. How do you help parents make informed buying decisions?
To ensure that customers have the most detailed safety information, we created this Safety website, www.Toysrus.com/Safety, which houses important information about product safety, as well as tips to help parents prevent accidental injuries. We encourage you to visit this website often, which we continually update with the most pertinent safety information. In addition, we have an e-mail notification system for product recalls, offer bilingual recall notices, and feature a Safety Board in all our stores that displays up-to-date recall information.

7. What tips do you have for parents on safe product selection and preventing accidental injuries?
This Safety website features a variety of helpful tips for shopping and safe play. For the complete list of tips, click here.

8. What is the CPSC and how do I find out more about it?
The U.S. Consumer Product Safety Commission (CPSC) is the federal governmental agency charged with protecting the public from unreasonable risks of serious injury or death from consumer products. The CPSC is committed to protecting consumers from products that pose a fire, electrical, chemical or mechanical hazard or can injure children. For more information about the CPSC, please visit www.CPSC.gov.

PRODUCT RECALL QUESTIONS

9. What is a product recall?
The U.S. Consumer Product Safety Commission (CPSC) announces a recall when a product is believed to be potentially harmful or otherwise dangerous to consumers. When we are notified by a manufacturer or the CPSC about a recall, we take immediate action and remove the recalled product from our store shelves and from our websites. We also initiate a \"stop sale\" to prevent this product from exiting our distribution centers or being purchased at our stores or from our websites. Recall notices are posted on our websites and on our Safety Boards in stores.

10. How can I find out when a toy and/or baby product is recalled?
Information about recalled baby and juvenile products sold at Toys\"R\"Us and Babies\"R\"Us is available at www.Toysrus.com/Safety and on our Safety Boards in all stores. Each recall posting includes the product name, item number, description, recall timeframe, reason for the recall and photo of the recalled product. Information about all consumer product recalls can also be found online at www.Recalls.gov or www.CPSC.gov.

11. What should I do if I have a product that has been recalled?
If you have a product that has been recalled, you should follow the manufacturer\'s directions as outlined on the recall notice. Detailed information can generally be found on the manufacturer\'s website.

12. Will Toys\"R\"Us and Babies\"R\"Us alert me about a recall?
All customers who are registered at www.Toysrus.com or www.Babiesrus.com to receive e-mail updates about safety information will be notified about product recalls within 48 hours of when the recall is issued. Specifics about product recalls are also available here on our Safety website and on our Safety Board in stores. If you are interested in receiving e-mail notifications, click here.

13. If I purchased a recalled product at Toys\"R\"Us or Babies\"R\"Us, can I return that product to the store and receive a refund or store credit?
Customers who wish to return recalled products to a Toys\"R\"Us or Babies\"R\"Us store will be accommodated. If you have a receipt for the recalled product, you will receive an immediate refund in the form of cash, credit or store credit based on the tender used in the original transaction. There are some exceptions to this policy, so be sure to check with your local store for more details.

14. What if I don\'t have a receipt or proof that I purchased the recalled product at a Toys\"R\"Us or Babies\"R\"Us store?
We have a \"no quibble\" policy when it comes to recalls. This means Toys\"R\"Us and Babies\"R\"Us will take back recalled products sold at a Toys\"R\"Us or Babies\"R\"Us store at any point during the recall period. No receipt or proof of purchase is necessary to return a recalled product to one of our stores. If you do not have a receipt, you will receive a store credit for the lowest sale price of the product within the last 30 days.

15. If a product is recalled, should I stop using it? Can I just throw it away?
If a recall is issued, it is because the product is found to be harmful or otherwise dangerous in some way to consumers. Each recall announcement includes detailed instructions that you should follow. Usually the instructions tell consumers to stop using the product. Although you are not required to return a recalled product, we do recommend it. Often, in the case of recalls, you can return the recalled product directly to the manufacturer. Please follow the information on the recall notice for directions on how to return the recalled product. Under no circumstances should you donate or try to re-sell recalled products to others.

16. What happens to recalled products after I return them to a Toys\"R\"Us or Babies\"R\"Us store?
We return all recalled products to the manufacturer, who is required to dispose safely of the recalled items.

17. If one product from a specific manufacturer is recalled, does that mean all products from that manufacturer are unsafe?
No. When a recall is issued, it applies only to the specific product and item number identified in the recall announcement and not to all products produced by that manufacturer. Please note that a recall may affect only items produced during a certain time period. If you are unclear as to whether your product is included in the recall, be sure to check with the manufacturer or the CPSC. Details of each recall are described in the announcements here on our Safety website – www.Toysrus.com/Safety – and on our Safety Boards in stores.

18. How long are recalls in effect?
Recalls are indefinite. Regardless of when you learn about a product recall, you should confirm that you do indeed have a recalled product by checking with information on the recall notice to confirm the name, item number, description, and in some cases, the manufacturer date code. Then follow the detailed instructions included in the recall notice for steps on how to proceed.

19. How do Toys\"R\"Us and Babies\"R\"Us stores ensure that recalled items are not sold to customers?
The affected product is immediately removed from store shelves and from our websites. We also initiate a “stop sale” to prevent this product from exiting our distribution centers or being purchased at our stores or from our websites.

20. Who can I contact if I have questions about a product that has been recalled?
Specific questions may be directed to the manufacturer of the recalled item. However, should you have any questions about recalled products purchased at Toys\"R\"Us or Babies\"R\"Us stores, or on our websites, please contact Guest Relations at (800) TOYS R US.

BISPHENOL-A QUESTIONS

21. What is bisphenol-A or BPA?
Bisphenol-A or BPA is a chemical that, among other things, is one of the starting materials for polycarbonate, a plastic material which is clear, very strong, heat-resistant and extraordinarily impact resistant. As such, it is used in many items, including baby bottles and other baby feeding products. However, as of January 1, 2009, all bottles and baby feeding products sold in “R”Us stores and online are BPA-free.

22. Are baby feeding products made with BPA harmful?
All of the baby bottles and baby feeding and nursing products available in \"R\"Us stores meet the standards set forth by the U.S. Food and Drug Administration (FDA). As of January 1, 2009, all bottles and baby feeding products sold in Babies\"R\"Us and Toys\"R\"Us stores and online at www.Babiesrus.com are BPA-free.

Toys\"R\"Us, Inc. is committed to the safety of all of its customers – it is our number one priority. As such, we are vigilant about staying current with emerging scientific thoughts about the ingredients in the products we sell.

While the FDA has not changed its position on this issue, we have worked with manufacturers to phase out all baby bottles and other baby feeding products containing BPA in our stores nationwide.

23. What is the position of Toys\"R\"Us, Inc. on baby feeding products containing BPA?
While the FDA has not changed its position on the safety of products made with BPA, in light of growing consumer concerns on this topic, we have worked with manufacturers to phase out all baby bottles and other baby feeding products containing BPA in our stores nationwide. As of January 1, 2009, all bottles and baby feeding products sold in Babies“R”Us and Toys“R”Us stores and online at www.Babiesrus.com are BPA-free.

24. How do I know if the baby feeding product I have contains BPA?
If the product in your possession does not indicate that it is BPA-free, you should contact the manufacturer of the product for specific details about its contents.

25. How can I find BPA-free baby feeding products in your stores?
As of January 1, 2009, all bottles and baby feeding products such as nursing accessories, plates, \"sippy\" cups, utensils, toys and teethers, available in our Toys\"R\"Us and Babies\"R\"Us stores as well as online at www.Toysrus.com and www.Babiesrus.com are BPA-free.

26. Has a recall been issued for baby bottles containing BPA?
No, there has been no recall issued on baby bottles or other baby feeding products containing BPA.

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